Terms and conditions
These Terms and Conditions govern the sale of products by Arya Audio Labs Ltd ("the Seller") through its online shop and by email.
1. GENERAL INFORMATION
The Seller is Arya Audio Labs Ltd, registered in England and Wales under company number 11043021, with its registered office at 71–75 Shelton Street, London WC2H 9JQ, United Kingdom.
These Terms and Conditions apply to purchases made by consumers. Nothing in these terms affects the consumer's statutory rights.
2. ORDERS AND CONTRACT FORMATION
Products may be ordered through our online shop or by email.
By placing an order, the Customer agrees to purchase the selected products at the prices and under the conditions presented during the ordering process.
A sales contract is formed when the Seller accepts the order. An automated acknowledgement of receipt does not, by itself, constitute acceptance.
If an order cannot be fulfilled, the Customer will be informed and any payment received for that order will be refunded.
3. PRICES AND DELIVERY
Product prices, applicable taxes and delivery charges are displayed during checkout or communicated in the quotation or invoice before the order is placed.
Products are delivered using selected courier services. Available delivery methods, charges and estimated delivery times are communicated before purchase.
Unless a different delivery period has been agreed, goods will be delivered within 30 days of the contract being concluded.
The Seller remains responsible for the goods until they are received by the Customer or a person designated by the Customer, except where the Customer independently arranges a carrier not offered by the Seller.
4. PAYMENT
The following payment methods are accepted:
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Credit or debit card through the online shop.
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Bank transfer.
Orders are processed following receipt of the required payment, unless otherwise agreed.
5. RIGHT TO CANCEL
Consumers purchasing goods at a distance have the right to cancel their purchase without giving a reason within 14 days after the day on which they, or a person designated by them, receive the goods.
Where an order consists of multiple items delivered separately, the cancellation period expires 14 days after receipt of the final item.
To exercise this right, the Customer must inform the Seller of their decision to cancel by a clear statement, such as an email or letter, before the cancellation period expires. The Customer may use the cancellation form provided below, but is not required to do so.
Following cancellation, the Customer must return the goods without undue delay and no later than 14 days after communicating their decision to cancel.
The Customer bears the direct cost of returning the goods, unless otherwise agreed. Where goods cannot normally be returned by post, the applicable return costs or a reasonable estimate will be communicated before purchase.
The Seller will refund all payments received for the cancelled goods, including the cost of standard delivery where applicable. Additional delivery charges resulting from the Customer choosing a more expensive delivery method are not refundable.
Refunds will be made using the original payment method, unless otherwise agreed, without additional fees and no later than 14 days after receiving the returned goods or evidence that they have been sent back, whichever occurs first.
The Customer may inspect and handle the goods as reasonably necessary to establish their nature, characteristics and functioning. The Seller may deduct any reduction in value resulting from handling beyond what would reasonably be permitted in a shop.
Statutory exceptions to the right to cancel apply where relevant, including goods made to the Customer's specifications or clearly personalised.
6. TRANSPORT DAMAGE AND FAULTY GOODS
The Seller is responsible for goods lost or damaged during transport until they are received by the Customer or a person designated by the Customer, except where the Customer independently arranges a carrier not offered by the Seller.
Customers are encouraged to report visible transport damage promptly to help us resolve the matter with the carrier. Failure to report damage within a particular period does not affect statutory rights.
If goods are faulty, damaged or not as described, Customers are entitled to the remedies available under the Consumer Rights Act 2015, including repair, replacement or refund where applicable.
The Seller will bear reasonable return costs for goods that do not conform to the contract, as required by law.
7. RETURNS
To arrange a return or cancellation, Customers should contact the Seller using the contact details provided on our website.
Returned goods should be securely packaged to prevent damage during transport. Original packaging is recommended where available but is not a condition of exercising statutory cancellation rights.
Proof of purchase or other information sufficient to identify the transaction may be requested.
Returns should be sent to the return address provided by the Seller.
Nothing in this policy excludes or limits any statutory consumer rights.
MODEL CANCELLATION FORM
Complete and return this form only if you wish to cancel your purchase. You may alternatively notify us by email or another clear statement.
To: Arya Audio Labs Ltd, 71–75 Shelton Street, London WC2H 9JQ, United Kingdom
I/We hereby give notice that I/we cancel my/our contract of sale of the following goods:
Goods ordered:
Order number:
Ordered on / received on:
Customer name:
Customer address:
Customer signature (only if submitted on paper):
Date: